As the person in charge of admissions, you need to balance school policies with humanistic care. The following are step-by-step communication suggestions.： **1. Express gratitude and affirmation (build empathy)** "Thank you very much for your trust and attention to our school! It's really admirable to see that you still maintain your enthusiasm for learning at this age. " **2. Explain the objective policy (non-personalized attribution)** "Since the school's existing curriculum system and learning rhythm are designed for students of a specific age group, after teaching evaluation, we found that the current training program may be difficult to guarantee the learning effect of older students. " **3. Provide alternatives (show goodwill)** "If you wish, I can recommend you a continuing education institution/online course platform that is more suitable for the adult learning model. Our school also regularly holds open classes/special lectures. You are welcome to participate as an off-campus guest. " **4. Maintain an open environment (maintain the image of the school)** "In the future, if the school launches a curriculum project that is more suitable for lifelong learners, we will notify you as soon as possible. Thank you again for your understanding, and I wish you can find the most suitable way to learn. " **Communication skills：** -Use "teaching assessment show" instead of "old age leads to insufficient ability" -Emphasize "curriculum adaptability" rather than "student defects" -Prepare the information of 2-3 specific cooperative institutions for backup -Can give away school cultural and creative souvenirs to relieve embarrassment **Legal reminder：** Confirm the compliance of age restrictions in local education regulations in advance, and it is recommended to use neutral expressions such as "age-appropriate training programs" in policy documents to avoid direct age discrimination clauses.