You are facing a sensitive situation. It is critical to handle the situation with compassion and professionalism. Here are some suggestions to help you convey your message: 1. **Start with a positive tone**: Begin by thanking the prospective student for their interest and acknowledging their passion for further education. 2. **Switch to policy explanation**: Explain your school's admissions policies in place to ensure the success of all students. You can mention that the school is committed to providing a learning environment that best suits the needs of students its typical age. 3. **Offer alternatives**: If possible, suggest other institutions or programs that may be a better fit for this student's needs and abilities. This shows that you care about their future and want to help. 4. **Emphasis on ability, not age**: Let students know that your school's decisions are not based on age discrimination, but rather on ability and learning style. You can mention that the school is committed to providing a high-quality education for all students. 5. **Be prepared to answer questions and offer support**: Students may have questions or concerns. Be patient, understand their perspective, and offer additional information or resources to help them make next steps. Here is a sample script: “Hello [student’s name], thank you for your interest in our institution. We appreciate your passion for education and applaud your commitment to learning. However, I need to explain that our admissions policy is designed for [specific age range], which ensures that all students can excel in our programs. While we do not offer specific programs for your age group, I can suggest some alternatives that may be better suited to your needs [mention other institutions or programs]. These institutions may be able to provide you with the support and resources you desire. Please remember that this decision is not based on age, but rather on the specific curriculum and teaching methods of our school. We are committed to providing a high-quality education for all of our students, and we want to ensure that each student becomes a successful member of our community. I am here to answer any questions you may have and provide any additional information or resources that may help you make the next decision.” **Additional Tips:** * Make sure the information is delivered in a clear, polite, and respectful manner. * Avoid making promises or insinuations that could be perceived as discriminatory or biased based on age. * Consider providing written materials or letters of recommendation so that the student can further explore alternatives. * Be prepared to offer emotional support and reassurance if the student seems upset or frustrated about the decision. Remember, your goal is to handle the situation with empathy, respect, and professionalism. Good luck!